About Our SLA Service

Ashfaq Traders offers comprehensive Annual Service Agreements designed specifically for corporate offices, banks, educational institutions, and hospitals in Karachi. Our SLA ensures uninterrupted business operations with professional technical support for your photocopier fleet.

What's Included?

✅ Yearly Coverage12 Services Per Annum
✅ On-site Technical SupportExpert visit within 24 working hours
✅ Technician DispatchSame-day response
✅ Working DaysMonday - Saturday (excluding public holidays)

What's Excluded?

  • Spare Parts (Parts are not included in SLA)
  • Consumables (toner, drum, developer)
Note: Parts will be charged separately at discounted rates for SLA clients.

🎯 Who Can Avail This Service?

Our Annual Service Agreement is exclusively available for:

🏢 Corporate Offices

Multinational companies, local corporations

🏦 Banks

All commercial banks, microfinance institutions

🎓 Educational Institutions

Schools, colleges, universities

👨‍🔧 Our Technical Team

Ashfaq Traders takes pride in having:

Experienced Technicians

Professionals with years of experience

Expertise in Brands

RICOH, KONICA MINOLTA & XEROX machines

Problem Resolution

Ability to resolve any machine problem regardless of complexity

Continuous Training

Regular training on latest technology

📞 On-Call Diagnostic Service

One-Time Diagnostic Service (Chargeable)

Not ready for annual commitment? Our on-call diagnostic service includes:

Representative Visit

Expert technician visits your location

Complete Machine Inspection

Thorough examination of your equipment

Detailed Problem Report

Identified issues • Root cause analysis • Recommended solution • Estimated repair cost

Diagnostic charges apply separately. This fee is adjustable against repair service if you proceed.

📈 Benefits for Your Organization

Cost Control

Predictable annual maintenance budget

Zero Downtime

Quick response keeps your business running

Expert Support

Access to experienced technicians

Priority Service

SLA clients get faster response

Documented Service History

Complete maintenance records

📞 Get a Custom SLA Quote

Contact our corporate sales team for a tailored SLA package based on:

Number of machines

Machine models and brands

Location(s) of your offices

Specific requirements

📝 Terms & Conditions

📞 Get a Custom SLA Quote

Contact our corporate sales team for a tailored SLA package based on your specific requirements.

WhatsApp for Custom Quote